Shipping and Returns

Order processing

Orders are packed and shipped from Texas, usually within 1 to 2 business days. Orders placed on a weekend or a public holiday go out on the next business day.

You will get a confirmation email when you order, and a second one with tracking as soon as the parcel leaves us. If the second email has not arrived within three business days, write to us and we will look into it.

Shipping rates

Order total	Rate
$100 and over	Free
Under $100	Calculated at checkout

Rates under the free shipping threshold depend on your address and the weight of the order, and are shown before you pay. We ship within the United States only at the moment. If you are outside the US and want something, write to us and we will tell you honestly whether we can help yet.

Delivery times

Once a parcel is with the carrier, delivery is in their hands rather than ours. Most orders arrive within a week. Weather on the Gulf, holidays and carrier backlogs all stretch that, and we would rather say so than quote a date we cannot control.

Tracking

Every order ships with tracking. If the tracking has not updated in a few days it is usually a missed scan rather than a lost parcel, and it catches up. Send us your order number and we will chase the carrier for you.

Lost or damaged in transit

If a parcel arrives damaged, or tracking says delivered and it is not there, tell us within 14 days of the delivery date. Photographs of the packaging help. We will replace the order or refund it. You will not be asked to fight the carrier yourself.

Returns

You have 30 days from the delivery date to return anything that is unworn, unwashed and still has its tags, in the original packaging where possible.

To start a return, email reeledinsupply@gmail.com with your order number and what you would like to do. We will reply with instructions. Please do not send anything back before you hear from us, as we may be able to sort it out without the trip.

Return postage is on you unless the item arrived faulty, damaged or was not what you ordered, in which case we cover it.

Exchanges

The quickest way to change size is to order the size you want now and return the first one for a refund, so you are not waiting on the return to clear before the replacement ships. Our shirts run large, so it is worth reading the size guide first. It saves most people the trip.

Refunds

Once your return reaches us we will inspect it and email you either way. Approved refunds go back to the original payment method. Your bank usually takes a further 5 to 10 business days to post it, which is outside our control.

Original shipping charges are not refunded unless the return is our mistake.

What we cannot take back

• Anything worn, washed, altered or missing its tags
• Items returned more than 30 days after delivery
• Gift cards
• Final sale items, where the product page says so

Stickers and other small accessories are returnable on the same terms as everything else.

Still stuck

The FAQ covers sizing, care and the questions we get most. If yours is not there, email reeledinsupply@gmail.com. A person answers, seven days a week, 8am to 6pm CST.

This page sits alongside our refund policy and terms of service. Where they differ, the policy pages are the binding ones.